Contact Us

Who we are

This website, us.thedeepsoak.com, is run by TheDeepSoak LLC. We sell the DeepSoak Pro air-jet bath mat and related accessories to customers in the United States.

We are an online-only business. We do not have a store, and we do not accept visitors at our office.

Brand

TheDeepSoak

Company

TheDeepSoak LLC, a Wyoming limited liability company

Registered office & business address

30 N Gould St, Ste R, Sheridan, WY 82801, United States

Email

team@thedeepsoak.com

Hours

Monday to Friday, 9:00 to 17:00 Eastern Time

On your card or bank statement the charge appears under the name TheDeepSoak.

How to reach us

Email team@thedeepsoak.com. Please include your order number if you have one. This helps us find your order straight away.

Post sent to the address above is collected and answered. For the fastest reply, please email.

Response times

• We reply to every email within 1 business day.
• Emails sent at weekends or outside our hours are answered on the next business day.
• If we need to look into something in more detail, we will tell you what we are doing and when to expect an answer.

Quick help

• Where is my order? Use our order tracking page with your order number and email address, or the tracking link in your shipping email.
• Shipping times: see our Shipping Policy.
• Returns, refunds and cancellations: see our Returns & Refunds Policy.
• Terms of sale: see our Terms of Service.
• Your personal information: see our Privacy Policy.

Complaints

If you are unhappy with our product or service, please tell us. We want to put it right.

• Email team@thedeepsoak.com with your order number and a short description of the problem. Photos help if something is damaged or faulty.
• We will acknowledge your complaint within 1 business day.
• We aim to resolve complaints within 14 days. If it will take longer, we will explain why and keep you updated.

Please contact us before you contact your bank. Refunds through us are faster than a dispute, and we will always make it right.