Returns & Refunds
Last updated: 13 October 2026
Every DeepSoak Pro comes with our 365-night money-back guarantee. If it is not for you within 365 nights of delivery, we refund every dollar.
The 365-night guarantee
Use your DeepSoak Pro for up to 365 nights from the day it is delivered. If it is not right for you, email us within that time and we will refund the full price you paid for it, including any accessories bought in the same order.
You do not need to give a reason. There is no restocking fee.
How to ask for a refund
- Email team@thedeepsoak.com with your order number. "Refund" in the subject line is enough.
- We reply within 1 business day and tell you the next steps for your order.
- Once your refund is approved, it is sent to your original payment method. Most banks show it within 5 to 10 business days.
Cancelling an order
You can cancel within 24 hours of ordering by emailing us, and we refund you in full. If your order has already shipped, you are still covered by the 365-night guarantee above.
Faulty, damaged or wrong items
- Faulty: if your DeepSoak Pro does not work as it should, email us and we will replace it or refund you.
- Damaged in transit: email us with a photo of the damage and we will send a replacement.
- Wrong item: email us and we will send the right one.
- Not arrived: if your order has not arrived within the time in our Shipping Policy, email us and we will trace it and, if it is lost, reship it or refund you.
Warranty and Lifetime Protection
The Ritual includes a 1-year warranty. Lifetime Protection is an optional extra offered before checkout: if your DeepSoak Pro breaks, including from accidents and everyday wear, we replace it free for as long as you own it. To make a claim, email us with your order number and a short description or photo.
Questions
Email team@thedeepsoak.com, Monday to Friday, 9:00 to 17:00 Eastern Time. TheDeepSoak LLC, 30 N Gould St, Ste R, Sheridan, WY 82801.